The following Privacy Policy applies to the use of our online offer www.trigum.de (and subsequent ‘Websites’).
We attach great importance to data protection. The collection and processing of your personal data is carried out in compliance with the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR).
1. Controller
The controller responsible for the collection, processing and use of your personal data within the meaning of Article 4 (7) of the GDPR is
Sören Koch
Telefon: +49 (0) 41 05 / 15 46-0
Fax: +49 (0) 41 05 / 15 46-79
If you wish to object to the collection, processing or use of your data by us in accordance with this Privacy Policy as a whole or for individual measures, you can address your objection to the controller.
You can save and print this Privacy Policy at any time.
2. General purposes of processing
We use personal data for the purpose of operating the website
3. What data we use and why
3.1. Hosting
The hosting services we use serve to provide the following services: infrastructure and platform services, computing capacity, storage space and database services, security services and technical maintenance services which we use to operate the website.
In doing so, we or our hosting provider processes basic data, contact data, content data, contract data, usage data, meta data and communication data of customers, interested parties and visitors to this website based on our legitimate interests in the efficient and secure provision of our website in accordance with Article 6 (1) (1) (f) of the GDPR in conjunction with Article 28 of the GDPR.
3.2. Access data
We collect information about you when you use this website. We automatically collect information about your usage behaviour and interaction with us and record data about your computer or mobile device. We collect, store and use data about all access to our website (so-called server log files). The access data includes:
– Name and URL of the file retrieved
– Date and time or retrieval
– Data quantity transferred
– Notification of successful retrieval (HTTP response code)
– Browser type and version
– Operating system
– Referrer URL (i.e. previously visited website)
– Websites that are accessed by the user’s system through our website
– Internet service provider of the user
– IP address and the requesting provider
We use this log data, without assigning it to your person or otherwise creating profiles for statistical evaluations, for the purpose of operation, security and optimisation of our website, but also for the anonymous recording of the number of visitors to our website (traffic) and the extent and nature of use of our website and services, as well as for billing purposes, to measure the number of clicks received from cooperation partners. Based on this information, we can provide personalised and location-based content, analyse traffic, troubleshoot and improve our services.
This is also our legitimate interest in accordance with Article 6 (1) (1) (f) of the GDPR.
We reserve the right to retrospectively review the log data if there is a legitimate suspicion of unlawful use on the basis of concrete evidence. We store IP addresses in the log files for a limited period of time if this is necessary for security purposes or for the provision of services or the billing of a service, e.g. if you use one of our offers. After termination of the order process or after receipt of payment, we will delete the IP address if it is no longer required for security purposes. We also store IP addresses if we have a specific suspicion of a crime in connection with the use of our website. In addition, as part of your account, we save the date of your last visit (e.g. registering, logging in, clicking links etc.).
3.3. Cookies
We use so-called session cookies to optimise our website. A session cookie is a small text file that is sent by the server and stored on your hard drive when you visit a website. As such, this file contains a so-called session ID, which can be used to assign various requests from your browser to a common session. This allows your computer to be recognised when you return to our website. These cookies are deleted once you close your browser. They are used for purposes including using the shopping cart feature across multiple pages.
We also make limited use of persistent cookies (also small text files stored on your device) that remain on your device and allow us to recognise your browser the next time you visit. These cookies are stored on your hard drive and are automatically deleted after a certain period of time. Their lifespan ranges from 1 month to 10 years. This enables us to present our offer in a more user-friendly, effective and secure way, and, for example, to show information on the site that is tailored to your interests.
Our legitimate interest in the use of cookies in accordance with Article 6 (1) (1) (f) of the GDPR is to make our website more user-friendly, effective and secure.
The cookies store the following data and information:
– Log-in information
– Language settings
– Search terms entered
– Information about the number of visits to our website and use of individual features on our website.
If the cookie is activated, it will be assigned an identification number and no association of your personal data to this identification number will be made. Your name, IP address or similar data that would allow the cookie to be associated with you is not included in the cookie. Based on the cookie technology, we only receive pseudonymous information, including which pages of our shop were visited, which products were viewed, etc.
You can configure your browser to notify you in advance about the setting of cookies, which means you can decide on a case-by-case basis whether you want to reject cookies in specific cases or in general, or prevent them completely. Doing so may limit the functionality of the website.
3.4. Data to fulfil our contractual obligations
We process personal data that we need to fulfil our contractual obligations, such as name, address, email address, products ordered and billing and payment data. The collection of this data is required for the conclusion of the contract.
The deletion of the data takes place after expiry of the warranty periods and statutory retention periods. Any data associated with a user account (see below) will in any case be retained for as long as that account is maintained.
The legal basis for the processing of this data is Article 6 (1) (1) (b) of the GDPR, because this data is required so that we can fulfil our contractual obligations to you.
3.5. User account
You can create a user account on our website. If you wish to do so, we require the personal data requested during login. Later logins will only require your email or username and the password you have chosen.
For initial registration, we collect master data (e.g. name, address), communication data (e.g. email address) and payment data (bank details) as well as access data (username and password).
In order to ensure proper registration and to prevent unauthorised logins by third parties, you will receive an activation link by email after your registration in order to activate your account. Only after registration has been completed will we permanently store the data provided by you in our system.
Once a user account is created, you can ask us to delete it at any time, without incurring any costs other than the transmission costs according to the basic rates. To do so, simply send a message in text form to the contact details referred to in section 1 (e.g. email, fax, letter). We will then delete your stored personal data, provided that we are not required to store it for the processing of orders or due to statutory retention requirements.
The legal basis for the processing of this data is your consent in accordance with Art 6 (1) (1) (a) of the GDPR.
3.8. E-Mail contact
If you contact us (e.g. via contact form or email), we will process the information you provide in order to process your request as well as for the case that follow-up questions should arise.
If the data processing takes place for the execution of pre-contractual measures initiated at your request or, if you are already our customer, for the execution of the contract, the legal basis for this data processing is Article 6 (1) (1) (b) of the GDPR.
We will only process further personal data with your consent (Article 6 (1) (1) (a) of the GDPR) or if we have a legitimate interest in the processing of your data (Article 6 (1) (1) (f) of the GDPR). Responding to your email, for example, constitutes a legitimate interest.
4. Duration of storage
Unless specifically stated, we store personal data only as long as necessary to fulfil the purposes pursued.
In some cases, legislation stipulates the retention of personal data, for example in tax or commercial law. In these cases, the data will be stored by us only for these legal purposes, but not otherwise processed, and will be deleted after expiry of the statutory retention period.
5. Your rights as a data subject
Under applicable law, you have various rights to your personal data. If you would like to assert these rights, please send your request by email or post with a clear identification of your person to the address specified in section 1.
You will find an overview of your rights below.
5.1. Right to confirmation and information.
You have the right to clear information about the processing of your personal data.
Specifically,
you have the right at any time to obtain confirmation from us as to whether personal data relating to you is being processed. If this is the case, you have the right to ask us for free information about your stored personal data together with a copy of this data. Furthermore, you have the right to the following information:
- the purposes of processing;
- the categories of personal data being processed;
- the recipients or categories of recipients to whom the personal data has been disclosed or is still being disclosed, in particular to recipients in third countries or at international organisations;
- if possible, the planned duration for which the personal data is to be stored or, if this is not possible, the criteria for determining that duration;
- dthe existence of a right to correction or deletion of the personal data relating to you or to a restriction of processing by the controller or a right to object to such processing;
- the existence of a right to complain to a supervisory authority;
- if the personal information is not collected from you, all available information about the source of the data;
- the existence of an automated decision-making process including profiling in accordance with Article 22 (1) and (4) of the GDPR and – at least in these cases – meaningful information about the logic involved, as well as the implications and intended effects of such processing on you.
If personal data is transferred to a third country or to an international organisation, you have the right to be informed about the appropriate guarantees in connection with the transfer in accordance with Article 46 of the GDPR.
5.2. Right to correction
You have the right to demand that we correct and, if necessary, complete your personal data.
Specifically,
you have the right to demand immediate correction of incorrect personal data relating to you. Taking into account the purposes of processing, you have the right to request the completion of incomplete personal data, including by means of a supplementary statement.
5.3. Right to deletion (‘right to be forgotten’)
In a number of cases, we are required to delete personal data relating to you.
Specifically,
in accordance with Article 17 (1) of the GDPR, you have the right to ask us to delete personal data relating to you immediately, and we are obliged to delete personal data immediately if one of the following reasons applies:
- the personal data is no longer necessary for the purposes for which it was collected or otherwise processed.
- You revoke your consent on which the processing was based in accordance with Article 6 (1) (1) (a) of the GDPR or Article 9 (2) (a) of the GDPR, and there is no other legal basis for processing.
- In accordance with Article 21 (1) of the GDPR, you object to the processing and there are no prior legitimate reasons for processing, or you object to processing in accordance with Article 21 (2) of the GDPR.
- The personal data was processed unlawfully.
- The deletion of personal data is required to fulfil a legal obligation under Union or Member State law to which we are subject.
- The personal data was collected in relation to information company services offered in accordance with Article 8 (1) of the GDPR.
If we have made the personal data publicly available and if we are obliged to delete it in accordance with Article 17 (1) of the GDPR, we shall take appropriate measures, including technical ones, taking into account the available technology and the implementation costs, to notify data controllers, who process the personal data, that you have requested them to delete all links to this personal data or provide you with copies or replications of this personal data.
5.4. Right to restriction of processing
In a number of cases, you are entitled to request that we restrict the processing of your personal information.
Specifically,
You have the right to ask us to restrict processing if any of the following conditions apply:
- the accuracy of your personal data is contested by you for a period of time that enables us to verify the accuracy of your personal data.
- dthe processing is unlawful and you have refused the deletion of the personal data and have instead requested the restriction of its use;
- we no longer require your personal data for the purposes of processing, but you need the data to assert, exercise or defend against legal claims, or
- you have lodged an objection to the processing in accordance with Article 21 (1) of the GDPR, provided that it is not yet certain whether the legitimate reasons of our company outweigh yours.
5.5. Right to data portability
You have the right to receive, transfer or have transferred by us any personal data relating to you in a machine-readable manner.
Specifically,
you have the right to receive the personal data you provide to us in a structured, common and machine-readable format, and you have the right to submit that data to another controller without hindrance, provided that
- the processing is based on consent in accordance with Article 6 (1) (1) (a) of the GDPR or Article 9 (2) (a) of the GDPR or on a contract in accordance with Article 6 (1) (1) (b) GDPR and
- the processing is carried out using automated procedures.
In exercising your right to data portability in accordance with paragraph 1, you have the right to have the personal data transferred directly by us to another controller, insofar as this is technically feasible.
5.6. Right to object
You have the right to object to the lawful processing of your personal data by us if this is justified based on your particular situation and if our interests in processing do not take precedence.
Specifically,
you have the right to object at any time to the processing of personal data relating to you in accordance with Article 6 (1) (1) (e) or (f) of the GDPR for reasons arising from your particular situation; this also applies to profiling based on these provisions. We will no longer process the personal data, unless we can demonstrate compelling grounds for processing that are worthy of being protected and outweigh your interests, rights and freedoms, or the processing is for the purposes of asserting, exercising or defending against legal claims.
If personal data is processed by us in order to operate direct advertising, you have the right to object at any time to the processing of personal data relating to you for the purpose of such advertising; this also applies to profiling insofar as it is associated with such direct advertising.
You have the right, for reasons arising from your particular situation, to object to the processing of personal data relating to you for scientific or historical research purposes or for statistical purposes in accordance with Article 89 (1) of the GDPR, unless the processing is necessary to fulfil a task in the public interest.
5.7. Automated decisions including profiling
You have the right not to be subjected to a decision based solely on automated processing – including profiling – that will have a legal or similar significant adverse effect on you.
No automated decision-making takes place on the basis of the personal data collected.
5.8. Right to revoke consent pursuant to data protection law
You have the right to revoke your consent to the processing of personal data at any time.
5.9. Right to complain to a supervisory authority
You have the right to complain to a supervisory authority, in particular in the Member State of your place of residence, place of work or the place of the alleged infringement, if you believe that the processing of the personal data relating to you is unlawful.
6. Data security
We make every effort to ensure the security of your data within the framework of applicable data protection laws and technical possibilities.
Your personal data is transferred by us in encrypted form. This applies to your orders and also to the customer login. We use the SSL (Secure Socket Layer) coding system; however, please note that data transfers over the internet (e.g. when communicating by email) may be subject to security vulnerabilities. Complete protection of the data from third-party access is not possible.
To safeguard your data, we maintain technical and organisational security measures in accordance with Article 32 of the GDPR, which we continually adapt in line with state-of-the-art technology.
We also cannot guarantee that our offer will be available at specific times; disruptions, interruptions or failures cannot be excluded. The servers we use are backed up regularly and carefully.
7. Transfer of data to third parties, no data transfer to non-EU countries
In general, we only use your personal data within our company.
If and to the extent that we engage third parties in the performance of contracts (such as logistics service providers), they will only receive personal data to the extent that its transfer is required in order to provide the service in question.
In the event that we outsource certain parts of data processing (‘order processing’), we contractually obligate processors to use personal data only in accordance with the requirements of data protection laws and to ensure the protection of the data subject’s rights.
No data transmission to entities or persons outside the EU outside of the case referred to in section 4 takes place, nor is it planned.
8. Data protection officer
If you have any questions or concerns about data protection, please contact our data protection officer:
Sören Koch